Patient record comprehension
RL Solutions, 2018
Business Problem
The business determined a need for users to be able to search for patients within our database in order to see all related patient information. The UX Designer working on this patient-centric search capability had two designs and wanted to know which one would better support user comprehension. In conjunction with ensuring user comprehension, any recommendations made had to comply with the design standards set by the National Health Service of England since we have clients originating from the UK.
Version one had a patient's history of files opening in-line with the search results.
User testing
In separate one-one-one sessions, I moderated a usability test for the two versions. For each participant, I alternated which version they saw first to account for any first-impression bias.
Following the testing, the UX Designer and I watched each recording and took individual notes. We later discussed our findings for each participant and the recommendations we would share with the project team.
Approach
I worked with the UX Designer to develop a user testing protocol document that would run each participant through the different interactions of each version. Due to time constraints, I decided that we would be able to test with internal employees who were unfamiliar with the product. I decided on this approach because we were testing for comprehension of the interactions and not of how the experience would fit into a medical professional’s workflow. We were able to recruit 5 employees.
Version two opened a new page for a patient's history of files after a patient was selected from the search results.
Results
We printed off the two versions on paper so that the team was able to clearly understand which version we were speaking to during the presentation. Then we shared findings from each version, our recommendation to move forward with version 2 and how to improve it even further. The findings were well received and placed in the backlog to be addressed during future sprints.
Below are the slides created by the PM for a company demo of the team's progress. I was able to present an overview of the findings during the demo to reflect the importance user testing had in the team's sprint (click to view more).
